Job Listings

• The ServiceNow Associate Director Application Support Engineering will be part of the Engineering & Ops team responsible for Application support of the ServiceNow instances with products – ITSM and ITOM, including ITAM, Service Catalog, Service Portal, Operational ITIL Processes, CMDB, Discovery, Event Management, Twilio, Nuvolo, Flexera (Soft Asset Management Tool) and System Integrations

RESPONSIBILITIES:

• Manage a team of Application support engineers(onshore/offshore) to support operational activities, deployments of new capabilities, patching and upgrades of the ServiceNow platform
• Lead all aspects of and help address production issues in a timely manner, including off hours and weekend as necessary
• Responsible for service level availability of production and non-production environments
• Responsible for collaborating with engineering, product and extended IT teams to ensure successful delivery of projects and support
• Represent ServiceNow team to implement organization’s Disaster Recovery exercise
• Define and document policies, procedures, standards related to application operations
• Responsible for team’s adherence to DTCC’s regulatory and IT general controls and support for audit activities, as required
• Responsible for working with ServiceNow support and extended vendor team to maintain platform hygiene, address performance and other platform specific issues on all environments
• Produce performance/SLA reporting metrics for continuous improvement of the operations team
• Provide level 2 engineering support to complement engineering team
• Responsible for staffing, mentoring, and maintaining high performing operations team
• Collaborate with onshore/offshore team environment across US/India time zones

QUALIFICATIONS:

• Bachelors or Masters in Computer Science or equivalent
• At least 12+. of experience in IT management with focus on IT Applications operations
• Excellent understanding of ServiceNow platform architecture, and standard processes
• Strong knowledge of ITSM processes and experience with JavaScript and REST APIs
• Understanding of third-party integrations
• Certifications: ServiceNow System Administrator (CSA)
• Highly experienced with partner communication, knowledge of compliance standards, and handling audit activities
• Adept in balancing multiple competing priorities and project deliverables
• Excellent communication skills, both written and verbal, with the ability to articulate technical solutions in clear terms to a variety of audiences
• ServiceNow Development; AI/ML capabilities will be desirable
• Additional certifications on the following will be desirable: Application Development (CAD); ServiceNow Implementation Specialist (CIS) –Discovery, CMDB; ITIL

JOB DESCRIPTION:

• The Information Technology group delivers secure, reliable technology solutions that enable our client to be the trusted infrastructure of the global capital markets.
• The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

RESPONSIBILITIES:

• Architect, Design and implement Oracle DBs to protect the integrity of financial data to have 100% system availability.
• Refactor applications and migrate them from on premise data to AWS cloud.
• Monitor, Support and Analyze database performance issues and make changes to optimize performance to meet SLAs of critical Tier0/1 applications.
• Develop and review the best practices of Database code including functions, packages, procedures, and Materialized views.
• Modify, maintain, and optimize complex SQL queries/packages to ensure consistent and reliable DB performance.
• Data modeling and review of existing and new schemas with Product and Development team(s).
• Support and scale high speed Enqueue/Dequeue of messages from Oracle AQs.
• Supporting applications in Data guard, RAC and GG microservices.
• Maintain security standards, Data Masking, Redaction and Fine-Grained Auditing.
• Support Disaster Recovery, on call rotation and escalations to meet SLAs.
• **NOTE: The Primary Responsibilities of this role are not limited to the details above. **

QUALIFICATIONS:

• Minimum of 8 years of related experience
• Bachelor's degree preferred or equivalent experience
• Experience with Oracle APEX, Grafana, OEM, Erwin and other Oracle tools
• Knowledge of database administration tasks and self-service tools
• Familiarity with Agile development methodology.
• Experience with CI/CD tools such as GIT, Bitbucket, Maven, Jenkins, and Jira
• Scripting Languages Shell, Ansible, Terraform, Python, Awk and perl.
• Proven experience in Vblock, Exadata and Nutanix.
• Strong knowledge of PL/SQL coding standards and best practices
• Experience with database internals, design and data modeling
• Ability to write efficiently and optimized PL/SQL code.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.

Position Summary:

We are seeking an experienced and strategic General Counsel to join our executive team and lead the legal function at our fast-growing biotechnology company. The General Counsel will be responsible for all legal affairs of the organization, providing expert legal advice to the Board, executive leadership, and internal departments while ensuring compliance with applicable laws, regulations, and industry standards.

The ideal candidate will have deep experience in the life sciences, biotech, or pharmaceutical industry, and be comfortable navigating complex regulatory landscapes, intellectual property matters, licensing agreements, and strategic partnerships.

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Key Responsibilities:

• Serve as the principal legal advisor to the company’s executive leadership and Board of Directors.

• Oversee and manage all legal aspects of business operations, including corporate governance, commercial contracts, employment law, and litigation.

• Advise on FDA, EMA, and other regulatory compliance matters affecting clinical trials, product development, marketing, and distribution.

• Lead legal due diligence for mergers, acquisitions, financings, and strategic partnerships.

• Manage the company’s intellectual property portfolio in collaboration with external IP counsel, including patents, trademarks, and trade secrets.

• Draft, review, and negotiate complex commercial contracts, including licensing, collaboration, manufacturing, and research agreements.

• Monitor legal trends, regulatory changes, and industry best practices to proactively manage risk and ensure compliance.

• Manage relationships with external legal counsel and ensure cost-effective legal support.

• Develop and implement company-wide legal policies, training, and risk mitigation strategies.

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Qualifications:

• J.D. degree from an accredited law school and active bar membership in at least one U.S. jurisdiction.

• 10+ years of legal experience, with at least 5 years in-house in the biotech, pharmaceutical, or life sciences sector.

• Demonstrated expertise in regulatory law (FDA, EMA), intellectual property, corporate law, and contract negotiation.

• Strong knowledge of clinical development, licensing, compliance, and commercial operations within the biotech space.

• Proven ability to work cross-functionally and advise multiple stakeholders in a fast-paced, evolving environment.

• High level of integrity, professional judgment, and strategic thinking.

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Preferred Qualifications:

• Experience supporting venture-backed or publicly traded biotech companies.

• Familiarity with international regulatory frameworks and global clinical trials.

• Prior experience scaling legal functions at an emerging growth company.

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Compensation:
Competitive salary commensurate with experience, equity participation, and comprehensive benefits package.

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Equal Opportunity Employer
We are an equal opportunity employer and value diversity at all levels of our organization. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, disability, or veteran status.

Being a member of the Internal Audit Team means you will be part of a diverse and collaborative team. The IT Audit Manager is predominantly responsible for running audit projects and is commonly referred to as the Auditor In Charge. Audit Managers also manage people on audit projects. The IT Audit Manager drives planning, fieldwork, and report clearance. The primary measure of success is identifying meaningful potential issues about the design and effectiveness of controls, while creating reliable documentation to support their work. The Associate Director - IT Audit Manager must handle a number of auditee relationships, be a good team player, and take accountability for their personal growth and professional development, as well as mentoring more junior team members. Your Primary Responsibilities: Strategic Control Impact

• Identifies meaningful issues, root cause and fully assesses the impact of the issue, as well as identifies any emerging and top risks.
• Manages and reinforces positive relationships with management (associate director and above) and their business partners.
• Performs and/or reviews validation of issues and remediating actions in preparation of final validation by Team Lead.
• Understands how the various components of the company fit together.

Audit Execution

• Manages audit lifecycle to complete audits on time and communicates any potential exceptions in meeting timelines or budgets.
• Instrumental in clearing audit reports through effective communication to auditees.
• Prepares initial draft reports to be reviewed by senior managers and/or Team Lead that are cleared in accordance with report issuance guidelines.
• Helps perform annual risk-based planning as needed in support of the senior managers and Team Lead.
• Execute/manage continuous monitoring tests and coordinate the development of new tests.

Quality Process

• Demonstrate strong compliance with our policies & practices, as evidenced by good QA results and strong performance within standards and related metrics.
• Emphasize and reinforces staff compliance with our policies and procedures.
• Works with IAD leadership and Audit Practices team to improve policies and procedures.

Individual & Team Development

• Demonstrates a strong commitment to teamwork and collaboration.
• Provides coaching and guidance to more junior members on their audits and the team.
• Develops and maintains a strong base of knowledge in their areas of focus.
• Takes accountability for their personal growth and professional development.

**NOTE: The Primary Responsibilities of this role are not limited to the details above. ** Qualifications:

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience preferably with a technology-related major. Certifications related to the candidate’s coverage responsibilities are beneficial, but not required, such as Certified Information Systems Auditor (CISA), Certified in Risk and Information Systems Control (CRISC), and Certified Information Systems Security Professional (CISSP).

Talents Needed for Success:

• Capable of identifying, assessing, and advising on risks for large-scale technology projects, IT general controls and completing IT process audits (e.g., SDLC, Change Management, Logical Security, Business Continuity/Disaster Recovery, and Incident/Problem Monitoring).
• Proficiency in auditing infrastructure components is a plus (e.g., Mainframe, Unix/Linux, Windows).
• Deep understanding of Audit and Audit methodology Must possess and support awareness of regulatory and compliance environment.
• Create a sense of urgency, encourage others, and set a good example of the behaviors necessary for the team’s success

The Event and Alert Management Tech Lead is crucial for ensuring the effective management of enterprise Event and Alert Management (EVM) solutions. This position is responsible for overseeing the technical aspects of EVM projects, ensuring that they align with organizational goals and deliver value. Partaking in  the technical EVM team, coordinating with customers, and ensuring the implementation of standard processes, the EVM engineer plays a vital role in optimizing processes, enhancing system reliability, and driving successful project outcomes and governance. Primary Responsibilities:

•  Proficient in maintaining EVM solutions: This involves ensuring that the EVM tools and systems are properly configured, updated, and functioning as intended to meet the organization's needs.
• Coordinating with collaborators: Regularly communicating with various departments, such as IT, Business, and customer service, to understand their requirements and ensure that the EVM solutions align with organizational goals and deliver value.
• Monitoring and optimizing EVM processes: Continuously reviewing and improving the processes related to event and alert management to enhance system reliability and performance.
• Ensuring project governance and successful outcomes: Managing project timelines, and resources to ensure that EVM projects are completed on time and within budget, while also delivering the expected value and benefits to the organization.

Qualifications :

• Minimum of 6 years of related experience with Event and Alert Management Technologies (ServiceNow, PagerDuty).
• Bachelor's degree preferred or equivalent experience

Talent needed for success

• Technical Leadership: Proven ability to lead technical teams, coordinate with partners, and implement standard methodologies to optimize processes and enhance system reliability.
• Technical Documentation: Proficiency in creating and maintaining comprehensive user documentation, including job aids, process documents, and governance materials to support organizational standards.
• Application Skills: Proficiency in using Office Applications, ServiceNow to manage events and alerts and document.
• Data Analysis and Reporting: Strong skills in analyzing event and alert data to identify trends, generate insights, and produce actionable reports for continuous improvement.
• Collaborator Engagement: Ability to engage with various partners, understand their needs, and communicate updates and findings through formal and informal written methods.

The Event and Alert Management Tech Lead is crucial for ensuring the effective management of enterprise Event and Alert Management (EVM) solutions. This position is responsible for overseeing the technical aspects of EVM projects, ensuring that they align with organizational goals and deliver value. Partaking in  the technical EVM team, coordinating with customers, and ensuring the implementation of standard processes, the EVM engineer plays a vital role in optimizing processes, enhancing system reliability, and driving successful project outcomes and governance. Primary Responsibilities:

•  Proficient in maintaining EVM solutions: This involves ensuring that the EVM tools and systems are properly configured, updated, and functioning as intended to meet the organization's needs.
• Coordinating with collaborators: Regularly communicating with various departments, such as IT, Business, and customer service, to understand their requirements and ensure that the EVM solutions align with organizational goals and deliver value.
• Monitoring and optimizing EVM processes: Continuously reviewing and improving the processes related to event and alert management to enhance system reliability and performance.
• Ensuring project governance and successful outcomes: Managing project timelines, and resources to ensure that EVM projects are completed on time and within budget, while also delivering the expected value and benefits to the organization.

Qualifications :

• Minimum of 6 years of related experience with Event and Alert Management Technologies (ServiceNow, PagerDuty).
• Bachelor's degree preferred or equivalent experience

Talent needed for success

• Technical Leadership: Proven ability to lead technical teams, coordinate with partners, and implement standard methodologies to optimize processes and enhance system reliability.
• Technical Documentation: Proficiency in creating and maintaining comprehensive user documentation, including job aids, process documents, and governance materials to support organizational standards.
• Application Skills: Proficiency in using Office Applications, ServiceNow to manage events and alerts and document.
• Data Analysis and Reporting: Strong skills in analyzing event and alert data to identify trends, generate insights, and produce actionable reports for continuous improvement.
• Collaborator Engagement: Ability to engage with various partners, understand their needs, and communicate updates and findings through formal and informal written methods.

PKI Security Engineer

Your Primary Responsibilities:

• Design, develop, test, and deploy QuantFi smart contracts.
• Model and implement sophisticated financial processes
• Collaborate with frontend and backend developers to integrate smart contracts with web applications.
• Enable cross chain interoperability and develop smart contracts for a range of L1 technologies
• Rigorously review code to uphold standards of quality and functional robustness.
• Maintain and improve existing smart contracts based on evolving needs.
• Stay ahead of the curve by updating knowledge on cryptographic and blockchain advancements, ensuring potential security threats are preempted and neutralized.
• Work closely with product managers and customers to crystallize technical needs and system architecture.
• Offer your blockchain and smart contract expertise to a diverse team audience, catering to both technical and non-technical members.
• Actively address and resolve issues identified in live smart contracts.
• Stay updated with the latest developments in the Blockchain ecosystem and adapt solutions accordingly.

**NOTE: The Primary Responsibilities of this role are not limited to the details above. ** Qualifications:

• Bachelor’s Degree in Computer Science, Engineering, Finance, or a related STEM field.
• Over 7 years of experience in software development
• Prior experience Quantitative Finance and Solidity is a must

Talents Needed for Success:

• Development background in sectors such as banking, finance, or trading, with an understanding of financial instruments and systems.
• Deep understanding of blockchain security practices and potential vulnerabilities.
• Proficiency with Hardhat and Foundry.
• Experience with Solidity security testing tools such as Slither and Mythril.
• Practical experience with scripting languages like JavaScript or TypeScript.
• Ability to create unit and integration tests to ensure code longevity.
• Proven skills for the best development practices, data structures, algorithms, and methodologies.
• Experience working on DeFi infrastructure on derivatives, collateral, lending, risk management, and compliance is nice to have
• Advanced degree in Computer Science, Engineering, Finance, or a related STEM discipline.

Qualifications:

• Minimum 6 years of related experience
• Bachelor's degree (preferred) or equivalent experience

  Talents Needed for Success:

• Understanding of Zero Trust Architecture
• Expertise in Dev-Ops, CI/CD, and full lifecycle management
• Proven leadership capabilities, including the ability to understand nuanced requirements and guide junior engineers toward effective solutions
• Hands-on experience with HashiCorp Vault or other Privileged Access Management (PAM) tools
• Understanding of observability and monitoring tools
• Familiarity with enterprise Identity Access Management. Good background in addressing security and regulatory requirements
• Versatile experience with working in a cloud, on-premises, and/or hybrid environment
• Proficiency with Linux/Unix and a solid understanding of shell scripting
• Exceptional problem-solving abilities, strong analytical skills, and a willingness to think creatively
• Kanban is highly desirable, but any Agile experience is acceptable

  Nice to have:

• Terraform experience is preferred but any IaC experience is a plus
• Hands-on experience working with Splunk, Grafana, and/or Elasticsearch
• Experience working in a Network Operations Center (NOC) or a similar support capacity
• AWS or other equivalent certifications
• Familiarity with modern networking technologies
• Analytical, strategic, problem-solving ability
• Works well as part of team. Self-motivated, tenacious learner
• Curious and agile approach
• Self-starter and highly motivated individual
• Able to support multiple projects in a fast-paced work environment
• Able to provide adequate guidance & governance to project teams during component integration
• Excellent organizational, communication and leadership skills

 

• Understanding of Zero Trust Architecture
• Expertise in Dev-Ops, CI/CD, and full lifecycle management
• Proven leadership capabilities, including the ability to understand nuanced requirements and guide junior engineers toward effective solutions
• Hands-on experience with HashiCorp Vault or other Privileged Access Management (PAM) tools
• Understanding of observability and monitoring tools
• Familiarity with enterprise Identity Access Management. Good background in addressing security and regulatory requirements
• Versatile experience with working in a cloud, on-premises, and/or hybrid environment
• Proficiency with Linux/Unix and a solid understanding of shell scripting
• Exceptional problem-solving abilities, strong analytical skills, and a willingness to think creatively
• Kanban is highly desirable, but any Agile experience is acceptable

  Nice to have:

• Terraform experience is preferred but any IaC experience is a plus
• Hands-on experience working with Splunk, Grafana, and/or Elasticsearch
• Experience working in a Network Operations Center (NOC) or a similar support capacity
• AWS or other equivalent certifications
• Familiarity with modern networking technologies
• Analytical, strategic, problem-solving ability
• Works well as part of team. Self-motivated, tenacious learner
• Curious and agile approach
• Self-starter and highly motivated individual
• Able to support multiple projects in a fast-paced work environment
• Able to provide adequate guidance & governance to project teams during component integration
• Excellent organizational, communication and leadership skills

JOB DESCRIPTION:

• Quantitative Risk Management, QRM is responsible for the development and support of models and methodologies for the quantification of risk.
• QRM also carries out quantitative analysis and other analytical support to firms' risk management and other business needs.
• Quantitative Risk Management (QRM) is responsible for the development and support of models and methodologies for the quantification of risk.
• QRM also carries out quantitative analysis and other analytical support for DTCC's risk management and other business needs.

RESPONSIBILITIES:

• Maintain and enhance in-house fixed income risk models
• Produce model performance metrics and analytics to support communications with both internal model users and external supervisors
• Explain model behavior, carrying out scenario analyses, develop new quantitative analysis tools
• Maintain key data source for groups model development and quantitative analyses.
• Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.

QUALIFICATIONS:

• Master’s degree or higher in a quantitative field of study
• 5+ years of hands-on experience in quantitative models, research, with deep understanding in fixed income market.
• Fluent in Python and SQL
• Knowledge of Treasury Securities and/or MBS pricing and VaR modeling a big plus.
• Strong Analytical, quantitative and problem solving skills, as well as demonstrated research skills
• Good communication skills, both oral and written.
• Excellent attention to detail and focus on quality of deliverable

Header: The ServiceNow Associate Director Application Support Engineering will be part of the Engineering & Ops team responsible for Application support of the ServiceNow instances with products – ITSM and ITOM, including ITAM, Service Catalog, Service Portal, Operational ITIL Processes, CMDB, Discovery, Event Management, Twilio, Nuvolo, Flexera (Soft Asset Management Tool) and System Integrations Must have:

• 12+ years of experience in IT management with focus on IT Applications operations.
• ServiceNow platform architecture, and standard processes.
• ITSM processes and experience with JavaScript and REST APIs.
• Manage a team of Application support engineers(onshore/offshore) to support operational activities, deployments of new capabilities, patching and upgrades of the ServiceNow platform
• Excellent communication skills, both written and verbal, with the ability to articulate technical solutions in clear terms to a variety of audiences.
• Lead all aspects of and help address production issues in a timely manner, including off hours and weekend as necessary.
• Collaborate with onshore/offshore team environment across US/India time zones
• Certifications: ServiceNow System Administrator (CSA) and other.

Nice to have:

• ServiceNow Development: AI/ML capabilities
• Additional certifications: Application Development (CAD); ServiceNow Implementation Specialist (CIS) – Discovery, CMDB; ITIL

Our client, an innovative FinTech company redefining how financial services are delivered through technology, transparency, and user-centric solutions is looking to add a Chief Legal Officer.

Job Summary:
The General Counsel will serve as the company’s chief legal officer with primary responsibility for overseeing all legal and regulatory matters. This includes advising on compliance with financial regulations, managing relationships with regulators, ensuring internal policies and procedures meet applicable standards, and mitigating legal and reputational risk.

Key Responsibilities:

• Lead all legal and regulatory functions, including licensing, corporate governance, product compliance, and risk management.

• Advise executive leadership and business units on financial regulations (e.g., SEC, CFTC, CFPB, OCC, FINRA, state regulatory bodies).

• Develop, implement, and monitor company-wide compliance programs, including AML, KYC, data privacy, and consumer protection protocols.

• Liaise with federal and state regulators, responding to inquiries, examinations, audits, and investigations.

• Oversee and manage outside counsel on litigation, regulatory matters, and corporate transactions.

• Ensure legal compliance in product development, marketing, data usage, and partnerships.

• Draft, review, and negotiate key contracts, including vendor agreements, customer terms, and partnership deals.

• Collaborate closely with risk, product, operations, and engineering teams to embed compliance into all aspects of the business.

• Stay abreast of evolving regulatory landscapes in FinTech, crypto, payments, lending, and digital banking.

Qualifications:

• J.D. from an accredited law school; active and good standing with at least one U.S. state bar (preferably NY or CA).

• 10+ years of legal experience, with at least 5 years in a leadership role in-house at a FinTech, financial institution, or regulatory body.

• Deep knowledge of financial regulatory frameworks including BSA/AML, Dodd-Frank, GLBA, payments laws, and relevant state-level licensing regimes.

• Proven ability to manage compliance programs and interact with financial regulators.

• Demonstrated experience advising on legal risk in innovative or fast-paced tech environments.

• Strong interpersonal and communication skills, with the ability to influence across functions and levels.

• Mission-driven, highly ethical, and comfortable working in a dynamic, high-growth startup environment.

Preferred Experience:

• Experience with digital assets, blockchain, or cryptocurrency regulations.

• Prior engagement with international regulatory bodies or global compliance programs.

• Background in both consumer and business-facing financial products.

Compensation & Benefits:

• Competitive salary and equity package.

• Comprehensive benefits including health, dental, vision, 401(k), and more.

• Opportunity to shape the legal strategy of a growing and innovative FinTech firm.

RESPONSIBILITIES:

• Proactively identify and evaluate change in member’s market risk exposures, liquidity needs and settlement obligations and provide solutions to mitigate exposures in timely manner.
• Monitor market conditions and economic trends to anticipate potential risks and their potential impact on members’ margin requirements.
• Mitigates risk by following established procedures, identifying and escalating emerging risks, and demonstrating strong ethical behavior.
• Perform day-to-day functions contained in the procedures such as researching significant increases in margin requirements, tracking trading patterns of member firms, liquidity usage, etc.
• Develop a strong understanding of clients’ business and risk profiles to serve as a point of contact for risk related support and inquiries.
• Collaborates with cross functional teams including Counterparty Credit Risk, Liquidity Risk, Operations, Quantitative Risk, Relationship Management to bolster risk management practices.
• Educate clients on risk management tools and initiatives.
• Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately

QUALIFICATIONS:

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience
• Fosters a culture where honesty and transparency are expected.
• Stays current on changes in his/her own specialist area and seeks out learning opportunities to ensure knowledge is up to date.
• Invests effort to individually coach others.
• Builds collaborative teams across the organization.
• Communicates openly keeping everyone across the organization informed.

• Bachelor’s degree preferred (or equivalent experience).
• Minimum 4+ years of experience in Distributed Application Support.
• Hands-on experience with Monitoring and Alerting processes in Distributed, Cloud and Mainframe environments.
• Operating Systems: Unix, Linux, Windows.
• Databases: SQL/PLSQL, DB2, Oracle, Snowflake.
• Cloud Technologies: AWS (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgres.
• Containers & Orchestration: Docker, Kubernetes, OpenShift.
• Monitoring & Data Tools: Splunk, Dynatrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda.
• Scheduling Tools: CA AutoSys, Control-M.
• Middleware & Messaging Queues: Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss, IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka.
• Scripting & Automation: Bash, Python, Ruby, Shell, Perl, JavaScript.
• ETL Tools: Informatica Datahub/IDQ, Talend.
• Experience with ITIL Change, Incident, and Problem Management.
• Ability to lead major incident calls, engage proper teams, and drive root cause analysis.
• Debug system components in cloud and distributed environments.
• Provide technical recommendations on application design and optimization.
• Participate in monthly service reviews (MSR), disaster recovery events, and audit requests.
• Implement certificate creation/renewals and update knowledge articles.
• Analyze and implement automation opportunities to reduce manual monitoring efforts.
• Strong problem-solving skills and ability to handle critical production issues.
• Effective communication and teamwork skills across multiple teams.