Posted 3 months ago
REQUIRED EDUCATION, SKILLS, AND EXPERIENCE
· Bachelor’s Degree (BA/BS) is required.
· 5+ years of experience as a Product Manager defining, developing, and launching software products. (SaaS experience is a plus).
· Experience working in an Agile / Safe Agile environment.
· Experience using product management software such as AHA!, Rally, Jira or others.
· Excellent verbal and written communications including PowerPoint presentations.
· Experience with data flows and process mapping.
· Customer centric mentality and experience defining KPIs for software products.
· Robust interpersonal skills with evidence of teamwork and collaboration.
· Exceptional written and verbal communication skills with customers at all levels.
· MS Office Suite required.
PRODUCT SKILLS
>Experience creating and implementing workflows for call center, service desk or other similar solutions.
>Experience product managing contact center application workflows.
>A deep understanding of user needs in service desk or contact center software solutions.
>A demonstrated ability to translate user needs to product feature requirements.
>A working knowledge of call handling in a contact center environment including phones and ACD operations.
>Experience with on-premise, cloud and hybrid solutions.
> Experience in perpetual and SaaS based licensing and pricing models.
>Experience in Go-To-Market activities for software products