Posted 1 month ago
B DESCRIPTION:
- Being a member of the Enterprise Production & Platform Engineering (EPPE), you will help manage processes around IT resiliency and stability.
- You will be part of a team that reviews, enhances Infrastructure resiliency, availability, performance, and stability.
- You may also support the team that participates and drives high priority, large scale, internal and external customer impacting incidents across multiple lines of businesses to resolution.
- The Senior Associate for IT resiliency will work with various technology teams to analyze, implement, and test process strategies to strengthen their service availability.
RESPONSIBILITIES:
- Reviews IT third party risk management assessments and follow recommendations.
- Perform detailed review/analysis of IT service failure mode runbooks. (Various technologies)
- Collaborate with technology teams for IT Service failure testing and to identify gaps.
- Work with IT service owner to solidify service risk contingency plan.
- Ensure contingency plan alignment to IT risk management policies, IT governance and standards.
- Assist IT Lab team (platform) in technology evaluations including design and vendor co-ordination.
- Use experience/innovative thinking to enhance IT stability/performance by partnering with application development and platform teams.
- Uses problem solving ability to drive root cause analysis during Incident / Problem resolution as needed.
QUALIFICATIONS:
- Bachelor’s degree preferred or equivalent experience
- Minimum of 8 years of related experience in IT service design, delivery and / or support.
- Experience working with diverse technologies, teams and thorough understandings of hardware and software stacks.
- Proficiency in mission critical IT platform support.
- Understanding of IT service risk assessment process and IT Service high availability/recovery design principles.
- Consistent track record for min 8 years in IT with experience supporting platforms.
- Working knowledge of 3 tier architecture and application security,
- Hands-on Experience and/or expertise in operating systems (Red hat, Windows, z/OS), virtualization (VMWARE, OpenShift), networking (CISCO) storage (EMC, NetApp)
- Technical understanding of middleware (Tomcat, WebSphere), messaging (MQ / Kafka), DB technologies (Oracle, DB2).
- Knowledge of Cloud service offerings (AWS, Azure).
- Ability to work across teams to create partnerships that achieve organization goals, and passionate about building an innovative culture.
- Ability to work in dynamic projects with ever evolving requirements.
- Highly motivated individual ready to learn and work beyond technology silos.