Event Management & Alert Technical Engineer (ServiceNow, PagerDuty)

The Event and Alert Management Tech Lead is crucial for ensuring the effective management of enterprise Event and Alert Management (EVM) solutions. This position is responsible for overseeing the technical aspects of EVM projects, ensuring that they align with organizational goals and deliver value. Partaking in  the technical EVM team, coordinating with customers, and ensuring the implementation of standard processes, the EVM engineer plays a vital role in optimizing processes, enhancing system reliability, and driving successful project outcomes and governance.

Primary Responsibilities:

•  Proficient in maintaining EVM solutions: This involves ensuring that the EVM tools and systems are properly configured, updated, and functioning as intended to meet the organization’s needs.
• Coordinating with collaborators: Regularly communicating with various departments, such as IT, Business, and customer service, to understand their requirements and ensure that the EVM solutions align with organizational goals and deliver value.
• Monitoring and optimizing EVM processes: Continuously reviewing and improving the processes related to event and alert management to enhance system reliability and performance.
• Ensuring project governance and successful outcomes: Managing project timelines, and resources to ensure that EVM projects are completed on time and within budget, while also delivering the expected value and benefits to the organization.

Qualifications :

• Minimum of 6 years of related experience with Event and Alert Management Technologies (ServiceNow, PagerDuty).
• Bachelor’s degree preferred or equivalent experience

Talent needed for success

• Technical Leadership: Proven ability to lead technical teams, coordinate with partners, and implement standard methodologies to optimize processes and enhance system reliability.
• Technical Documentation: Proficiency in creating and maintaining comprehensive user documentation, including job aids, process documents, and governance materials to support organizational standards.
• Application Skills: Proficiency in using Office Applications, ServiceNow to manage events and alerts and document.
• Data Analysis and Reporting: Strong skills in analyzing event and alert data to identify trends, generate insights, and produce actionable reports for continuous improvement.
• Collaborator Engagement: Ability to engage with various partners, understand their needs, and communicate updates and findings through formal and informal written methods.