Posted 7 days ago
- Being a member of the Client Connectivity Services Team, you will be responsible for the day-to-day activities linked to internal and external client objectives across all product lines.
- This includes directing personnel, team morale and resource management responsibilities.
- Requires a solid understanding of various business lines, and an ability to provide innovative solutions to business problems.
RESPONSIBILITIES:
- Understands the end-to-end Connectivity lifecycle for all protocols and network types and be able to perform the groundwork where required
- Uses dashboards and continuously revises critical metrics and KRIs to improve client experience. Review regularly client feedback, identify knowledge gaps and training needs.
- Uses management reports and metrics to track performance of teams and individuals to ensure success in meeting the team’s objectives. Performs talent review, develops high potentials and drives high performance
- Serves as standard point of contact for outages and Major Incident events.
- Mitigates risk by following established policies and procedures, monitoring controls, performing management control testing, spotting key errors, raising issues, and supporting positive relationships with key internal/external clients and partners
- Contributes to audit review readiness and represents the function in internal and external audits
- Implements business continuity and disaster recovery directives
- Drives department projects, ensures proper tracking and reporting on progress and acts as a point of escalation for partners. Helps organize personal and team capacity and works to meet department/squad objectives & goals
- Analyzes and proposes improvements to automated and manual processes. Collaborates with other functions and departments to implement process efficiencies and improve client experience.
- Represents the department at various project meetings.
- Sets timelines, expectations and proactively negotiates within direct and broader team
- Understands strengths/ development areas of self and team/squad to drive performance and collaboration. Proactively provides & solicits constructive feedback
- Supports the development of new strategies. Helps execute and is accountable for departmental/ tribe objectives and team/ squad goals
- Develops talent for current and long-term department needs and opportunities; seeks out opportunities to serve as a mentor and ally to junior employees
- Provides support over weekends and public holidays as required.
QUALIFICATIONS:
- Bachelor’s degree or equivalent experience
- Minimum of 8 years of related experience
- Demonstrated PC literacy and ability to work with desktop software
- Ability to lead multiple priorities across varying functions and locations
- Proven ability to synthesize detail and information related to day-to-day operations into the presentation of key points and trends
- Strong project management and organizational skills
- Ability to perform business process analysis and create efficient solutions
- Knowledge of transfer protocols including FTP/S, SFTP, IBM MQ Messaging, Connect: Direct – Network Data Mover (NDM) and computing systems including Linux/Unix and IBM Mainframe will be advantages.