Header: You will be primarily responsible for the delivery and support of ServiceNow discovery data integration into the CMDB. You will lead our existing discovery integration by maintaining and enhancing, as well as configuration of new, patterns and data sources for our hybrid environment. The Associate Director also works collaboratively across business and technology services to drive discovery remediations and/or troubleshooting efforts. The candidate must have strong communication skills with the ability to articulate problems, solutions and actions through concise and clear messaging and have demonstrated the ability to assess complex issues and structure potential solutions to drive resolution with senior stakeholders.
Must have:
- 8 years’ experience architecting and implementing ServiceNow ITOM capabilities at multiple organizations
- Lead the strategy and design of ServiceNow ITOM initially focusing on discovery data integration into the CMDB
- Maintaining and enhancing existing ServiceNow discovery and experience with discovery in a hybrid environment
- Initial deployment(s) of ServiceNow discovery
- Be and SME (Subject Matter Expert) various company-wide and IT initiatives which have a CMDB impact (SME-level understanding of ServiceNow CMDB hierarchy)
- Common Service Data Model (CSDM)
- ITIL Certified (Foundation v3 or v4)
- ServiceNow Discovery Certification
Nice to have:
- Regulated Industry
- Certifications: Service Mapping and/or AWS certification